Stephanie, family member of a New Hampshire personal injury client

The Law Office of Manning & Zimmerman were absolutely phenomenal when it came to helping our family. My husband got into a horrible car accident and they made everything so easy and the amount of kindness and professionalism shown was comforting. Anna and Brenda were such a good team and my family was truly lucky to have them all on our side. We were satisfied with the outcome and are eternally grateful. Thank you!!

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Manchester VA Injury Attorneys on Caring for Our Veterans

Details Emerge About Conditions at Manchester VA Hospital

In a July 15, 2017 investigative report by the Spotlight team at the Boston Globe, details emerged about dysfunction and sub-standard care at the Manchester VA Medical Center. According to the Globe article, doctors have almost no say in how the hospital is run. They lack tools to do their jobs and witness chronic shortcomings in patient care. Of the four top hospital administrators, only one is a doctor. The VA doctors allege the administrators are solely concerned with performance ratings.  They claim that the roughly 25,000 veterans who go to Manchester VA hospital each year for outpatient care and day surgery are not being properly treated.

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Removal of Manchester VA Hospital Administrators

Articles such as these remind us of the duty we owe to our veterans. These brave men and women have worn the uniform of the United States service branches and have defended our freedoms. The Secretary of Veterans Affairs was forced to retire in 2014 due to widespread allegations of sub-standard care. According to an article in CNN, left behind following the Secretary’s resignation was “the daunting task of repairing a broken health care system that has left thousands of veterans at risk as they wait for medical care.”

Fortunately, some medical providers at the Manchester VA spoke up about conditions at the hospital. They then contacted members of New Hampshire’s congressional delegation to express their concern. Three years after the CNN article that led to the Secretary of Veterans Affair’s resignation,  the head administrators at New Hampshire’s veterans hospital have been removed in what is being described as a “shake-up” to improve conditions at the healthcare facility.

The Manchester VA injury attorneys at Manning & Zimmerman Law hope the publication of the Globe article will spur necessary changes to improve the medical care veterans receive at the Manchester VA hospital. Only time will tell. It is imperative that this broken system be repaired for the sake of those who have served in our military. Our veterans must receive the quality care they deserve and to which they are entitled.

Contact Manchester VA Injury Attorneys for a Free Consultation

Have you or a loved one have received sub-standard medical care at a veterans hospital? If so, it is essential that you have competent legal representation from the onset of your case through litigation. You should make sure to hire an attorney who is familiar with the Federal Tort Claims Act (FTCA) as these cases have different procedures and timing requirements than typical medical malpractice claims. Moreover, in FTCA cases, attorneys’ fees are limited to 20% or 25% (depending on when the case resolves). No attorney should be requesting a greater fee from you. At Manning & Zimmerman we have been handling FTCA claims for years, including claims against the VA system.

For a free consultation, contact the Manchester VA injury attorneys at the Law Office of Manning & Zimmerman at (603) 239-2489. You may also complete a request for a consultation on our website, or send us an email.

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Experienced, Knowledgeable & Personally Committed to Justice

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New Hampshire Personal Injury Lawyers Offer Insurance Company Insights

The New Hampshire personal injury lawyers at the Law Office of Manning & Zimmerman, PLLC know that if you’ve ever had to file an insurance claim, frustration seems baked right into the maze of endless forms and confusing small print. Companies that once lived up to their promise to “be on your side” when disaster strikes dramatically shifted business practices in the 1990s to meet Wall Street demands for short-term profits. The result is chronicled in the book Delay, Deny, Defend: Why Insurance Companies Don’t Pay Claims and What You Can Do About It by distinguished Rutgers law professor Jay Feinman. Not surprisingly, insurance companies are recording astronomical profits. Here’s how it works:

Delay, Deny, Defend: Profits Over People

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Endless forms, arbitrary rules and a sea of fine print discourage claims

Trick #1: Deny, Deny, Deny Claims
The New Hampshire personal injury lawyers at Manning & Zimmerman know that insurance companies will outright deny that a crash occurred or that the policyholder was seriously injured. Some companies even offer gifts and bonuses to employees who deny claims and keep payments to a minimum. Arbitrary rules will crop up, often referencing provisions that do not exist or that contradict a previous statement. The hope is that denial after denial will defeat and deflate claimants, making them feel they have no choice but to throw in the towel.

Trick #2: Delay Paying as Long as Possible … Even Until Death
You’ve jumped through all the hoops and the insurance company has agreed to pay the claim, so you can rest easy, right? Think again. Delaying payment is another common tactic to boost profits. Insurance companies have been known to send out incorrect forms and then blame claimants for the error, or set very short time limits on when a claim can be made after an accident, injury or illness. In cases involving elderly or gravely ill claimants, some insurance companies have even delayed payments in hopes that the customer dies before they have to pay.

Trick #3: Defend in Court
Following a denied claim or a delayed payment, insurance companies know they can further delay writing a check by defending their questionable tactics in court. Billions of dollars in profits and thousands of high-priced lawyers on the payroll means they are always ready for a trial. Insurance companies know that many of their customers may be afraid or unwilling to hire a lawyer, and they use that fear to convince claimants that a court battle would only end in an insurance company victory.

Getting Paid What You Deserve

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Forcing a claimant to sue for benefits owed is one way insurance companies fail their customers

What can a David do against these insurance company Goliaths? Here are some tips on what to do before, during, and after making a claim to an insurance company:

  • Pick a reputable company: It pays to do a little homework before you sign on the dotted line. Start with this list of best/worst insurers ranked on claim denials and bad-faith practices.
  • Read your policy carefully: You should know exactly what is covered and what you need for an appeal in case your claim is denied.
  • Double- and triple- check forms: An incorrectly filled-out form can be used by an insurance company to deny or delay claims. Past forms can even be used as a way to retroactively deny coverage. Be thorough and honest on every piece of paper you fill out.
  • Do not cash the check right away: Insurance companies will send checks with very low offers, or pay premium refunds if they rescind your coverage. Cashing these checks can be legally interpreted as accepting their offers.
  • Get everything in writing: If you need to fight your insurance company, you must be able to produce every bill, form and piece of correspondence.
  • Reach out for help: An experienced plaintiff’s lawyer can guide you through your claims process and provide the firepower necessary to challenge the insurance company in court if necessary.

Contact Experienced New Hampshire Personal Injury Lawyers

If you have been injured through no fault of your own, it is essential that you have competent legal representation from the onset of your case through litigation.  Big insurance companies have lawyers looking out for their interests and you should too! The experienced New Hampshire personal injury lawyers at the Law Office of Manning & Zimmerman, PLLC offer free initial consultations to NH injury victims. Call us at (603) 239-2489, complete a request for a consultation on our website, or send us an email.

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Experienced, Knowledgeable & Personally Committed to Justice